You can request deletion of your MyExpense account and personal data at any time. This page explains exactly how, what we remove, what we're legally required to keep, and for how long.
01 How to request deletion
Email support@myexpense.co.za (or hello@myexpense.co.za) from the address linked to your account, with the subject line "Delete my account".
We reply within 2 business days to confirm your identity and the account to be deleted.
Once confirmed, deletion is processed within 30 days, and we email you once it's complete.
02 What happens next
Once confirmed, your account is locked and your login is disabled. Your personal data, receipts and records are then permanently erased from our live systems within 30 days, except where South African law requires us to retain specific records, outlined below.
03 What's deleted vs retained
| Data | Outcome |
|---|---|
| Profile info (name, email, phone, password) | Deleted within 30 days |
| Receipts, photos & OCR scans | Deleted within 30 days |
| Mileage logs & locations | Deleted within 30 days |
| Bank account & home office details | Deleted within 30 days |
| Transaction & expense records tied to tax filings | Retained 5 years (SARS recordkeeping, Tax Administration Act) |
| Billing & payment records | Retained 5 years (financial & tax law) |
| Fraud, abuse or dispute records, if any | Retained until the matter is resolved, then deleted |
Retained records are access-restricted and used only for legal and compliance purposes under POPIA. They're permanently deleted once the retention period ends.
04 Backups
Deleted data is removed from our live systems within 30 days. It may persist in encrypted backups for up to 90 days before being overwritten, but is not accessible for day-to-day use during that time.
05 Contact us
For deletion status or any question about your data, email support@myexpense.co.za or our Information Officer at privacy@myexpense.co.za.